Certified Art of Active Listening Facilitators™

Mike Chanat

With over 35 years of distinguished service in the emergency services field, Mike Chanat has emerged as an accomplished EMS leader and Leadership Development Coach. Having served in various capacities, including with the City of New York Police Department (NYPD), the Locust Valley Fire Department (LVFD), and most recently Rockland Paramedic Services (RPS), Mike's extensive career has positioned him as a seasoned instructor, mentor, and coach. His expertise in emergency response, coupled with his commitment to fostering leadership skills, has positively influenced countless individuals. As a coach, Mike employs "The Key 3: Communication, Mindset, and Empathy" framework which he has developed, guiding EMS providers to unlock their leadership potential. His legacy is defined by a commitment to excellence, shaping the careers of professionals in the emergency services community. 

Jen Fox

Jen Fox, a seasoned HR professional with over 25 years of leadership experience, seamlessly integrates an entrepreneurial spirit with real-time learning expertise. Recognized for her pragmatic solutions and her ability to foster inclusive, high-performing teams, she holds the endorsement as "One of the most no-nonsense L&D professionals on the planet." Jen's entrepreneurial journey began with co-founding her first business at 19, paving the way for thriving leadership roles at Nordstrom, Starbucks, Getty Images, and Justworks.

Returning to her entrepreneurial roots, Jen now offers trusted coaching, practical consulting, and dynamic corporate workshop facilitation. As the creator of the "Bounce Back Blueprint," a revolutionary model challenging traditional myths about navigating life's challenges, Jen brings a fresh perspective to resilience. When not sharing insights on the challenges of working motherhood on LinkedIn, she can be found immersed in a captivating podcast during early morning walks, navigating life alongside her husband and three kids in Princeton, NJ.

Sherry Martin

Sherry Martin is an accomplished and forward-thinking senior human resources leader. She has twenty plus years developing her Human Resources expertise at both the private and public sectors in a variety of roles which has provided her to be well rounded in the profession. Sherry approaches her work from an "employee experience" perspective. The hallmark of Sherry’s success is her customer centric focus and motivating people to achieve their best. This establishes trust with employees and creates meaningful relationships with all levels in an organization. This lens also translates into ensuring employee voices are represented when establishing new policies, programs, and processes to enhance employee engagement and internal culture.

Sherry is a member of Forbes HR Council. Sherry’s expertise is routinely published with their Q&A forums and had two articles published in the last year; The Workplace’s Impact on Employee Experience and Leading Successful Change in a Post-Covid Era.

Sherry has an MBA from the University of Hartford and a BS in Economics from SUNY Oneonta. Sherry has her human resources credentials from the SHRM and HRCI.

Sherry lives in Colorado with her husband, thirteen year old daughter, and their two cats.

Chris McAuley

Chris McAuley is a speaking coach, trainer, professional speaker, actor, and the owner of MCAVOY Inc. (o/a Chris McAuley).  A company dedicated to helping business professionals deliver compelling presentations with confidence as well as delivering workshops, and individual coaching sessions for leaders across many industries helping them build trusting relationships and increasing employee engagement to revitalize their workplace culture.  

With over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections with employees, colleagues, and customers.   

In his spare time Chris volunteers on several boards, spends time with family and is producing  his one person show that is scheduled to tour in late 2024. 

Kaydie Paschall

Kaydie Paschall, a dynamic training consultant, possesses over 30 years of experience in all aspects of training design and delivery. Her experience working with utilities, transportation, law enforcement, emergency management, and technology contributed to successes for Caterpillar, Cisco Systems, COTA, Homeland Security and more. Trained as a law enforcement chaplain, Kaydie is a devoted Christian and looks forward to sharing this powerful training in the faith-based community and beyond. She currently works as a remote Learning Experience Consultant for Christian Care Ministry.

Kaydie brings genuine curiosity, infectious enthusiasm, and a passion for helping those around her to every connection. Living in Middle Tennessee, She is the sibling-on-site providing companionship and care to her aging parents. She is assisted by “The Critter Committee”, three rescue animals who fill her days with laughter over their antics and keep her in motion. In her free time Kaydie enjoys cooking, writing, action adventure movies and learning something new.

Laurent Pierre Jr.

Laurent Pierre Jr.  is the Senior VP of Customer Experience at NielsenIQ. He is leading NIQ’s digital transformation of the customer service team and managing its ongoing operational success. He leverages industry best practices in B2B customer service and support in order to define the NIQ future customer service strategy, inclusive of all digitally enabled help and support processes. 

Prior to joining NielsenIQ, Laurent was Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer and was the Partner General Manager for Microsoft Azure supporting US Government agencies and partners.  Laurent also enjoyed a fourteen-year career at IBM leading various teams whose focus was on delivering world-class support to Fortune Global 500 customers, while driving customer experience initiatives using Salesforce, Medallia and IBM Watson AI.  He also led a global team of Client Experience Managers who optimized user and customer experiences and successfully protected $2.4B in software account revenue.

Laurent holds a Bachelor of Business Administration from Howard University and dual MBAs in Financial Management/Management from Southeastern University.  He is married and has five children.